Privacy policy

Who is responsible

Battuvo is an independent sole proprietorship based in Ontario, Canada. We are responsible for personal information we collect. Questions or requests: support@battuvo.com.

What we collect

• Order details: the plan you chose, price, order dates and status.
• Contact and billing details: your email address and billing country, received from Stripe when you pay. Stripe collects your card and billing address; we do not receive your full card number.
• Support messages you send us.
• Technical information: our hosting provider records IP addresses and request details in server logs.
• Browser storage: your chosen display currency, cached exchange rates and your analytics choice are stored in your browser.
• Site analytics, only if you accept: pages you visit, the destinations you look at, checkouts you start and purchases you complete with their price, plus your approximate location and device type. See Analytics below.

Why we use it

To deliver your eSIM, send order emails, provide support, prevent fraud and meet accounting and tax obligations. We do not sell personal information.

Service providers

• Stripe processes payments and helps prevent fraud.
• Resend delivers our order emails.
• Amazon Web Services (AWS) hosts our website and order database in Canada.
• Our eSIM suppliers receive an order reference to issue your eSIM. We do not send them your name or email address.
• ExchangeRate-API: your browser requests currency rates directly from this service, which can see your IP address.
• Google Analytics, only if you accept analytics: measures how visitors use our website.

These providers may store information outside Canada, including in the United States, where it may be accessible under local law.

Analytics

If you accept analytics, our website uses Google Analytics cookies to count visits and see which pages help travellers find us and buy a plan. We don’t use it for advertising: Google’s ad features and cross-device tracking are off. It never receives your name, email address, order links or eSIM details. Google keeps this data for up to 14 months. If you decline, Google Analytics doesn’t load and no analytics cookies are set.

Change your choice

How long we keep it

We keep order and payment records as long as needed for tax and accounting purposes, generally six years, and support messages for up to two years. Server logs are kept for a short period by our hosting provider.

How we protect it

Installation details are encrypted at rest, order pages use private links, and access to order records is limited to the operator.

Your choices and rights

You can ask to see or correct the personal information we hold about you, or withdraw consent for uses that aren’t needed to provide your order. Email support@battuvo.com. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.